Customer and Billing Support
Blizzard Entertainment Europe is looking for German Billing Service Representatives.
Our account services department assists customers with their billing-related issues, over the phone, and via e-mail, in addition to answering questions about Blizzard Entertainment products.
Location: Velizy, France (southwest of Paris)
Permanent work contract
Starting Date: Immediate
RESPONSIBILITIES
- Provide excellent customer service and provide assistance to inquiries and/or issues on consumer products and customer accounts over the phone and e-mail
- Investigate written inquiries/issues and respond/resolve accordingly
- Provide customers information on account status, transactions, and billing issues they may have.
- Make a weekly report to the team Senior
- Report bugs: from customer incidents, identify recurrent bugs and include them in weekly reporting
REQUIREMENTS
- Excellent written and verbal communication skills in German
- Previous experience in Online / Web / MMORPG activities and/or experience interacting with customers and handling credit-card transactions
- EA strong motivation & high level of commitment
- Excellent teamwork skills
- Strong multi-tasking ability
- Able to work under pressure
- Fluent in English
- Autonomy and rigor are requested
- Computer experience
PLUSES
- MMORPG experience
- Knowledge of another European language
- Experience in phone support
APPLICATION
Please send your resumé, and cover letter in English to: jobs-eu@blizzard.com
Or:
Blizzard Entertainment Europe
A l'attention du Responsable du Recrutement
TSA 60 001
78143 Vélizy Villacoublay Cedex
France
Keyword to mention on your application e-mail subject line: CBS DE
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